Yamaha UK Contact Details

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Yamaha UK Contact Details

Unread post by Saul » Mon Feb 03, 2014 6:10 pm

Technical Support is available by telephone on 0844 811 1116 from the UK or 01526 2449 from the Republic of Ireland - Monday to Friday, 9am to 5pm (4.30pm on Friday).

Yamaha Music Europe GmbH (UK)
Sherbourne Drive
Tilbrook
Milton Keynes
MK7 8BL
Tel: 0844 811 1116 (UK) / 01526 2449 (Republic of Ireland)
Fax: 01908 368872
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Re: Yamaha UK Contact Details

Unread post by parametric » Tue Mar 06, 2018 3:12 pm

In the light of recent observations on the compartmentalization (God I HATE that word) and regionalization of

Yamaha's numerous "operations" worldwide, is there really NO SITE one can visit, type in a Yamaha

Part Number, and learn straight away if that part is AVAILABLE - and even (God forbid!) ORDER IT?

The usual corporate response to "Ask your Dealer" doesn't really cut it (IMO), as they really don't have the time,

resources and most likely inclination to furnish these details . . . (No disrespect intended)

Would Yamaha care to comment perhaps? :/:


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Re: Yamaha UK Contact Details

Unread post by Saul » Tue Mar 06, 2018 5:27 pm

I don't think Yamaha have any such site Chris. I think they prefer everything to go through their dealer network. The reasoning for that is purely down to marketing. By making customers go through dealers it increases dealer/customer contact and heightens the possibility that the customer may also purchase something else along with the part they were looking for. If Yamaha just had a single parts/spares site people would go straight there and bypass the dealers.

That's my take on it anyway.
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Re: Yamaha UK Contact Details

Unread post by jima » Tue Mar 06, 2018 10:35 pm

I may be able to be of some help here. Yamaha Kemble spares department no longer exists in the UK. The functionality has been transferred to their partner, Sontec Electronics in Norwich. I don't have a complete list but when I asked they told me that they handled the spares for Yamaha for anything electronic i.e. keyboards, mixers, amps, etc. While they don't seem to have an online spares web site (parts enquiry by web form) they do seem to be a friendly and helpful lot. I had reason to need a replacement display for an EX5 and expecting not a lot I rang them and they helped me with the original part number, the superseded part number and apologised that as it was a legacy part it would have to come from Yamaha Europe, but it was available and would be with me in 7-10 days. They were suffering greatly from snow disruption at the time but still managed a cheerful attitude which I warmed to.

By way of information only, not advertising, their contact number is 01603 483675 and the web site is http://www.sontec.co.uk/Parts.

As I recall, it was always a case of phoning Yamaha so no loss there, if you have a need and call them ask for Josh, he deserves the kudos for being polite and helpful even after a 2.5 hour drive to work from Lowestoft. I'll report back when the display arrives.
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Re: Yamaha UK Contact Details

Unread post by Saul » Tue Mar 06, 2018 10:46 pm

Nice one Jim and thanks for the link and details. I think this one needs to be a sticky.
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