Windows 10 download blues

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HappyBob
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Windows 10 download blues

Unread post by HappyBob » Fri Mar 15, 2019 6:17 pm

Hi everyone, new to this forum, but a contented long term owner of a THR10. Until today. My windows 7 laptop worked fine connected by USB to my THR10, but after 9 years service the laptop has expired. My new laptop is windows 10. I've downloaded the Steinberg driver but can't see it or get it to connect in the "sounds" part of control panel. I've uninstalled and reinstalled it a couple of times but to no avail.Has anyone here had a similar problem and overcome it? All suggestions gratefully received.
Thanks.
User avatar France
314159
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Re: Windows 10 download blues

Unread post by 314159 » Fri Mar 15, 2019 9:23 pm

Welcome HappyBob,

you should have a look at this post:
viewtopic.php?f=135&t=11589&hilit=antivirus#p68530

It could be a good idea to try connecting the USB and launching the THR Editor after having stopped every Antivirus and security softwares (especially the firewall...) that could prevent the Editor to communicate with the amp. Of course, if you try that, my advice is you should momentarily disconnect physically your PC from the internet... If the culprit is that kind of security software, then you should be able to configure it to let the THR communicate with the PC.
User avatar France
314159
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Re: Windows 10 download blues

Unread post by 314159 » Sun Mar 17, 2019 12:38 pm

And also that post: viewtopic.php?f=135&t=12271
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