Cubase Ai9 Elements Not Working with MacOS High Sierra - SOLVED!

DAW's, Audio, MIDI, VST's and all other music software.

Moderators: Derek, parametric, Saul

User avatar
Saul
Site Admin
Site Admin
Posts: 10411
Joined: Sun Feb 01, 2004 1:00 am
Contact:
Ireland

Cubase Ai9 Elements Not Working with MacOS High Sierra - SOLVED!

Unread post by Saul » Tue Dec 26, 2017 4:37 pm

Cubase Fail.png
I usually use Logic Pro X as my main DAW but I also have Cubase Ai9 Elements installed and have used it from time to time. However when I updated to MacOS High Sierra, Cubase stopped working. It would fire up the loading screen, go through the plugins and then crash to the desktop. I did check compatibility at the time and it appeared that Cubase was not yet updated for the High Sierra so I put it on the back shelf and thought no more about it.

Since then I have tried to use Cubase a few times but it has always crashed on loading. Today I thought I would give it another try and I can see from the Steinberg site that they have updated it so it is now "supposed" to be compatible with High Sierra. I downloaded the update and then tried to run the program but, yes same as before, just crashes on loading.

I'm running High Sierra v10.13 and Cubase is supposed to now work with it.

I have spent the last hour or so trying to find out why it crashes but the Steinberg forum is a complete dogs dinner of a place and from what I could see no one has the same issue so that leaves me with the question why is Cubase Ai9 not working on my mac? Every other DAW works fine as does all my other music software.

I know now why I rarely use Cubase! :evil:
Saul
Site Admin
Subscribe To Our YouTube Channel!
Review Yamahamusicians.com on Trustpilot
Sign up to the Newsletter
Follow us on Twitter @YamahaMusicians
Follow Us On Facebook
Dowina Acoustic Guitars: Dowina Cabernet DC
Dowina Chardonnay GAC DS - Dowina Rustica GAC - Dowina Marus - Dowina Puella

Seagull S6 Original/Vintage VE2000GG Gordon Giltrap/Ashbury AG-160/Roland FA-07/Pianoteq 6 Pro/Amplitube 3.0/Apple iMac 27"/Logic Pro X/Cubase AI 9/Absynth 5/Ableton Live 9/KRK Rokit RP5 G3 Monitors
User avatar
Derek
Global Moderator
Global Moderator
Posts: 4257
Joined: Fri Dec 07, 2007 1:00 am
Contact:
Wales

Re: Cubase Ai9 Elements Not Working with MacOS High Sierra

Unread post by Derek » Tue Dec 26, 2017 8:01 pm

Cubase 9.5 is working fine over here on Windoze and is my only DAW (been using it since 2001), and you are quite right that the Cubase forum is a terrible one. I keep getting flamed over there, every time I have an opinion. My main one being, I don't mind Cubase dropping 32 bit support, so long as they ensure JBridge compatibility so I can run the plugins (including Steinberg ones I have paid money for) that are 32 bit only. I don't have many, but they are quite important to me.
Regards
Derek Cook

http://www.carregddu.co.uk
http://www.echoes-music.co.uk
http://www.xfactory-librarians.co.uk
http://www.ex5tech.co.uk
User avatar
Saul
Site Admin
Site Admin
Posts: 10411
Joined: Sun Feb 01, 2004 1:00 am
Contact:
Ireland

Re: Cubase Ai9 Elements Not Working with MacOS High Sierra

Unread post by Saul » Tue Dec 26, 2017 10:00 pm

Yeah the impression I get from that forum is not of a modern high end DAW but some clunky old thing that hasn't dragged itself into the 21st century. Of course the software is actually fine and it's quite a nice DAW but for me it's not a lot of good it if doesn't work. I could of course run it on the PC but I don't run anything on the PC.

Will stick with Logic then. Oh and totally agree about those 32bit plugins. Crazy way to hand that on Steinberg's part.
Saul
Site Admin
Subscribe To Our YouTube Channel!
Review Yamahamusicians.com on Trustpilot
Sign up to the Newsletter
Follow us on Twitter @YamahaMusicians
Follow Us On Facebook
Dowina Acoustic Guitars: Dowina Cabernet DC
Dowina Chardonnay GAC DS - Dowina Rustica GAC - Dowina Marus - Dowina Puella

Seagull S6 Original/Vintage VE2000GG Gordon Giltrap/Ashbury AG-160/Roland FA-07/Pianoteq 6 Pro/Amplitube 3.0/Apple iMac 27"/Logic Pro X/Cubase AI 9/Absynth 5/Ableton Live 9/KRK Rokit RP5 G3 Monitors
User avatar
Saul
Site Admin
Site Admin
Posts: 10411
Joined: Sun Feb 01, 2004 1:00 am
Contact:
Ireland

Re: Cubase Ai9 Elements Not Working with MacOS High Sierra

Unread post by Saul » Sat Jun 16, 2018 1:38 pm

As mentioned previous I have been trying to run Cubase Ai9 on my Mid 2010 iMac for some time now. It used to run until the update to Mac OS High Sierra and has not run since then.

I have posted this to the Steinberg forum but as that is a pretty awful place to post (doesn't accept pdf's, doesn't show images, 6000 character limit to posts AND admin approval to every post) I thought I would put it here too ;)

When installing I do get some issues such as "eLicenser Control" is not optimized for your Mac. That should not still be happening. I have to update it every time I do a fresh download and install. This should have been sorted by now. Apparently it is because it is a 32bit app and needs to be updated to the 64bit version. So WHY are they still using it in the download? :evil:
Screen Shot 2018-06-15 at 15.42.43.png
eLicenser Control is not optimized for your Mac
Screen Shot 2018-06-15 at 15.42.43.png (29.59 KiB) Viewed 681 times
Moving on, the version I downloaded from Steinberg yesterday 15th June 2018 was Cubase AI9 v9.0.30 (64bit) - Built on Jul 20 2017. Had to update again after starting the install. Perhaps updating the download might be a good idea?
Screen Shot 2018-06-15 at 15.46.53.png
Cubase AI9 v9.0.30
So finally it installs and I run it. Cubase goes through the loading VST's etc and then just after detecting the audio drivers and looking like it will start I get a pop up saying "Cubase LE AI Elements quit unexpectedly" and from then on it won't run. This has been the case for the past 12 months.
Screen Shot 2018-06-15 at 15.47.31.png
Cubase LE AI Elements quit unexpectedly
Screen Shot 2018-06-15 at 15.47.31.png (45.71 KiB) Viewed 681 times
All my other software runs fine. Logic Pro X, Presonus Studio One 3, Ableton Live 9. So why in particular does Cubase have a problem running?

I could of course just ditch it and stay with Logic or Studio but I have a specific reason to run Cubase and right now it's just not playing ball and no one seems to be able to tell me why.

My system Spec is :

iMac (27-inch, Mid 2010)
macOS High Sierra version 10.13.4
CPU 3.2Ghz Intel Core i3
Memory 8Gb 1333 Mhz DDR3
Graphics ATI Radeon HD 5670 512 MB
Hard Drive 240Gb SSD

So definitely not cutting edge but works for everything else.

This is the first part of the crash report in plain text and also the full report as a pdf....we can do that on our forum ;) perhaps there are some clues in there?

Cubase Crash Report.pdf
Cubase Crash Report
(356.83 KiB) Downloaded 4 times

Any thoughts on this?


Process: Cubase LE AI Elements 9 [1206]
Path: /Applications/Cubase LE AI Elements 9.app/Contents/MacOS/Cubase LE AI Elements 9
Identifier: com.steinberg.cubasesoft9
Version: 9.0.30.266 (9.0.30.266)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Cubase LE AI Elements 9 [1206]
User ID: 501

Date/Time: 2018-06-16 13:02:36.844 +0100
OS Version: Mac OS X 10.13.4 (17E202)
Report Version: 12
Anonymous UUID: DF1F3FBA-0BF0-1BFD-2F9F-930BC57AACF8


Time Awake Since Boot: 9300 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000555357415658
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

VM Regions Near 0x555357415658:
mapped file 00000001333d6000-0000000133903000 [ 5300K] rw-/rwx SM=COW
-->
JS JIT generated code 00005d815b000000-00005d815b001000 [ 4K] ---/rwx SM=NUL

Application Specific Information:
objc_msgSend() selector name: release


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff5baa0e9d objc_msgSend + 29
1 com.apple.Foundation 0x00007fff3640d6c0 -[_NSActivityAssertion dealloc] + 66
2 libobjc.A.dylib 0x00007fff5baa4042 (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 812
3 com.apple.CoreFoundation 0x00007fff342d28e6 _CFAutoreleasePoolPop + 22
4 com.apple.Foundation 0x00007fff364108ad -[NSAutoreleasePool drain] + 144
5 com.steinberg.cubasesoft9 0x000000010907ca39 0x107c63000 + 21076537
6 com.steinberg.cubasesoft9 0x0000000109414d47 0x107c63000 + 24845639
7 com.steinberg.cubasesoft9 0x000000010924452d 0x107c63000 + 22943021
8 com.steinberg.cubasesoft9 0x000000010903065a 0x107c63000 + 20764250
9 com.steinberg.cubasesoft9 0x000000010903691b 0x107c63000 + 20789531
10 libdyld.dylib 0x00007fff5c6c5015 start + 1

Thread 1:: CRASH THREAD
0 libsystem_kernel.dylib 0x00007fff5c80c25e semaphore_timedwait_trap + 10
1 com.steinberg.cubasesoft9 0x0000000109051ac2 0x107c63000 + 20900546
2 com.steinberg.cubasesoft9 0x00000001090529bc 0x107c63000 + 20904380
3 com.steinberg.cubasesoft9 0x000000010881831e 0x107c63000 + 12276510
4 com.steinberg.cubasesoft9 0x00000001090516bf 0x107c63000 + 20899519
5 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 2:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff5c815a1e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff5c9de5c2 _pthread_cond_wait + 789
2 com.apple.CoreVideo 0x00007fff35ef73f3 CVDisplayLink::waitUntil(unsigned long long) + 237
3 com.apple.CoreVideo 0x00007fff35ef69a4 CVDisplayLink::runIOThread() + 500
4 libsystem_pthread.dylib 0x00007fff5c9dd661 _pthread_body + 340
5 libsystem_pthread.dylib 0x00007fff5c9dd50d _pthread_start + 377
6 libsystem_pthread.dylib 0x00007fff5c9dcbf9 thread_start + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff5c816292 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff5c9dd009 _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff5c9dcbe9 start_wqthread + 13

Thread 4:: com.steinberg.dispatcher.0
0 libsystem_kernel.dylib 0x00007fff5c815a96 __psynch_rw_rdlock + 10
1 libsystem_pthread.dylib 0x00007fff5c9e2872 _pthread_rwlock_lock_wait + 56
2 libsystem_pthread.dylib 0x00007fff5c9e280c _pthread_rwlock_lock_slow + 523
3 com.steinberg.cubasesoft9 0x0000000109062787 0x107c63000 + 20969351
4 com.steinberg.cubasesoft9 0x00000001090640a1 0x107c63000 + 20975777
5 com.steinberg.cubasesoft9 0x000000010944474d 0x107c63000 + 25040717
6 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 5:: com.steinberg.dispatcher.1
0 libsystem_kernel.dylib 0x00007fff5c815a96 __psynch_rw_rdlock + 10
1 libsystem_pthread.dylib 0x00007fff5c9e2872 _pthread_rwlock_lock_wait + 56
2 libsystem_pthread.dylib 0x00007fff5c9e280c _pthread_rwlock_lock_slow + 523
3 com.steinberg.cubasesoft9 0x0000000109062787 0x107c63000 + 20969351
4 com.steinberg.cubasesoft9 0x00000001090640a1 0x107c63000 + 20975777
5 com.steinberg.cubasesoft9 0x000000010944474d 0x107c63000 + 25040717
6 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 6:: com.steinberg.dispatcher.2
0 libsystem_kernel.dylib 0x00007fff5c815a96 __psynch_rw_rdlock + 10
1 libsystem_pthread.dylib 0x00007fff5c9e2872 _pthread_rwlock_lock_wait + 56
2 libsystem_pthread.dylib 0x00007fff5c9e280c _pthread_rwlock_lock_slow + 523
3 com.steinberg.cubasesoft9 0x0000000109062787 0x107c63000 + 20969351
4 com.steinberg.cubasesoft9 0x00000001090640a1 0x107c63000 + 20975777
5 com.steinberg.cubasesoft9 0x000000010944474d 0x107c63000 + 25040717
6 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 7:: com.steinberg.dispatcher.3
0 libsystem_kernel.dylib 0x00007fff5c815a96 __psynch_rw_rdlock + 10
1 libsystem_pthread.dylib 0x00007fff5c9e2872 _pthread_rwlock_lock_wait + 56
2 libsystem_pthread.dylib 0x00007fff5c9e280c _pthread_rwlock_lock_slow + 523
3 com.steinberg.cubasesoft9 0x0000000109062787 0x107c63000 + 20969351
4 com.steinberg.cubasesoft9 0x00000001090640a1 0x107c63000 + 20975777
5 com.steinberg.cubasesoft9 0x000000010944474d 0x107c63000 + 25040717
6 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 8:: com.steinberg.dispatcher.manager
0 libsystem_kernel.dylib 0x00007fff5c80c246 semaphore_wait_trap + 10
1 libdispatch.dylib 0x00007fff5c69b8e3 _dispatch_sema4_wait + 16
2 libdispatch.dylib 0x00007fff5c6939c9 _dispatch_semaphore_wait_slow + 101
3 com.steinberg.cubasesoft9 0x00000001094449a3 0x107c63000 + 25041315
4 com.steinberg.cubasesoft9 0x0000000109063356 0x107c63000 + 20972374
5 com.steinberg.cubasesoft9 0x000000010944474d 0x107c63000 + 25040717
6 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 9:
0 libsystem_kernel.dylib 0x00007fff5c815a1e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff5c9de589 _pthread_cond_wait + 732
2 libc++.1.dylib 0x00007fff5a626cb0 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3 com.apple.JavaScriptCore 0x00007fff37f7b736 void std::__1::condition_variable_any::wait<std::__1::unique_lock<bmalloc::Mutex> >(std::__1::unique_lock<bmalloc::Mutex>&) + 86
4 com.apple.JavaScriptCore 0x00007fff37f7b3eb bmalloc::Scavenger::threadRunLoop() + 251
5 com.apple.JavaScriptCore 0x00007fff37f7b1e9 bmalloc::Scavenger::threadEntryPoint(bmalloc::Scavenger*) + 9
6 com.apple.JavaScriptCore 0x00007fff37f7b528 void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct> >, void (*)(bmalloc::Scavenger*), bmalloc::Scavenger*> >(void*) + 40
7 libsystem_pthread.dylib 0x00007fff5c9dd661 _pthread_body + 340
8 libsystem_pthread.dylib 0x00007fff5c9dd50d _pthread_start + 377
9 libsystem_pthread.dylib 0x00007fff5c9dcbf9 thread_start + 13

Thread 10:
0 libsystem_kernel.dylib 0x00007fff5c80c35a mach_wait_until + 10
1 com.apple.CoreServices.CarbonCore 0x00007fff35504b14 MPDelayUntil + 12
2 com.apple.CoreServices.CarbonCore 0x00007fff3550f07e Delay + 69
3 se.propellerheads.rewire.library 0x0000000114dec78b RWIsReWireMixerAppRunningImp + 27947
4 se.propellerheads.rewire.library 0x0000000114dfacf9 RWIsReWireMixerAppRunningImp + 86681
5 libsystem_pthread.dylib 0x00007fff5c9dd661 _pthread_body + 340
6 libsystem_pthread.dylib 0x00007fff5c9dd50d _pthread_start + 377
7 libsystem_pthread.dylib 0x00007fff5c9dcbf9 thread_start + 13

Thread 11:
0 libsystem_kernel.dylib 0x00007fff5c80c20a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff5c80b724 mach_msg + 60
2 com.apple.audio.midi.CoreMIDI 0x00007fff350c5b83 XServerMachPort::ReceiveMessage(int&, void*, int&) + 93
3 com.apple.audio.midi.CoreMIDI 0x00007fff350dc9a0 MIDIProcess::RunMIDIInThread() + 336
4 com.apple.audio.midi.CoreMIDI 0x00007fff350edc8e XThread::RunHelper(void*) + 10
5 com.apple.audio.midi.CoreMIDI 0x00007fff350f1e7b CAPThread::Entry(CAPThread*) + 77
6 libsystem_pthread.dylib 0x00007fff5c9dd661 _pthread_body + 340
7 libsystem_pthread.dylib 0x00007fff5c9dd50d _pthread_start + 377
8 libsystem_pthread.dylib 0x00007fff5c9dcbf9 thread_start + 13

Thread 12:
0 libsystem_kernel.dylib 0x00007fff5c816292 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff5c9dd20e _pthread_wqthread + 1552
2 libsystem_pthread.dylib 0x00007fff5c9dcbe9 start_wqthread + 13

Thread 13:: Dispatch queue: CI::RenderCompletionQueue
0 libsystem_kernel.dylib 0x00007fff5c80c20a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff5c80b724 mach_msg + 60
2 com.apple.framework.IOKit 0x00007fff36adae57 io_connect_method + 369
3 com.apple.framework.IOKit 0x00007fff36ade381 IOConnectCallScalarMethod + 76
4 com.apple.IOAccelerator 0x00007fff4ea772c6 IOAccelContextFinishFenceEvent + 41
5 libGPUSupportMercury.dylib 0x00007fff4d2f01a4 gpuiFinishFence + 118
6 libGPUSupportMercury.dylib 0x00007fff4d2f3a83 gldFinishObject + 43
7 GLEngine 0x00007fff3e90934f gleFinishSync + 69
8 GLEngine 0x00007fff3e850e8c glClientWaitSync_Exec + 589
9 com.apple.CoreImage 0x00007fff34f57915 invocation function for block in CI::GLContext::render_intermediate_node(CI::TileTask*, CI::ProgramNode*, CGRect const&, CI::intermediate_t*, bool, void () block_pointer) + 44
10 libdispatch.dylib 0x00007fff5c69364a _dispatch_call_block_and_release + 12
11 libdispatch.dylib 0x00007fff5c68be08 _dispatch_client_callout + 8
12 libdispatch.dylib 0x00007fff5c6a0267 _dispatch_queue_serial_drain + 635
13 libdispatch.dylib 0x00007fff5c6931b6 _dispatch_queue_invoke + 373
14 libdispatch.dylib 0x00007fff5c6a0f5d _dispatch_root_queue_drain_deferred_wlh + 332
15 libdispatch.dylib 0x00007fff5c6a4d71 _dispatch_workloop_worker_thread + 880
16 libsystem_pthread.dylib 0x00007fff5c9dcfd2 _pthread_wqthread + 980
17 libsystem_pthread.dylib 0x00007fff5c9dcbe9 start_wqthread + 13

Thread 14:: VST Loader
0 libsystem_kernel.dylib 0x00007fff5c80c252 semaphore_wait_signal_trap + 10
1 com.steinberg.cubasesoft9 0x00000001090519c2 0x107c63000 + 20900290
2 com.steinberg.cubasesoft9 0x0000000108dbe3cd 0x107c63000 + 18199501
3 com.steinberg.cubasesoft9 0x00000001090516bf 0x107c63000 + 20899519
4 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 15:: VST Loader
0 libsystem_kernel.dylib 0x00007fff5c80c252 semaphore_wait_signal_trap + 10
1 com.steinberg.cubasesoft9 0x00000001090519c2 0x107c63000 + 20900290
2 com.steinberg.cubasesoft9 0x0000000108dbe3cd 0x107c63000 + 18199501
3 com.steinberg.cubasesoft9 0x00000001090516bf 0x107c63000 + 20899519
4 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 16:: VST Loader
0 libsystem_kernel.dylib 0x00007fff5c80c252 semaphore_wait_signal_trap + 10
1 com.steinberg.cubasesoft9 0x00000001090519c2 0x107c63000 + 20900290
2 com.steinberg.cubasesoft9 0x0000000108dbe3cd 0x107c63000 + 18199501
3 com.steinberg.cubasesoft9 0x00000001090516bf 0x107c63000 + 20899519
4 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 17:: VST Loader
0 libsystem_kernel.dylib 0x00007fff5c80c252 semaphore_wait_signal_trap + 10
1 com.steinberg.cubasesoft9 0x00000001090519c2 0x107c63000 + 20900290
2 com.steinberg.cubasesoft9 0x0000000108dbe3cd 0x107c63000 + 18199501
3 com.steinberg.cubasesoft9 0x00000001090516bf 0x107c63000 + 20899519
4 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 18:: VST Loader
0 libsystem_kernel.dylib 0x00007fff5c80c252 semaphore_wait_signal_trap + 10
1 com.steinberg.cubasesoft9 0x00000001090519c2 0x107c63000 + 20900290
2 com.steinberg.cubasesoft9 0x0000000108dbe3cd 0x107c63000 + 18199501
3 com.steinberg.cubasesoft9 0x00000001090516bf 0x107c63000 + 20899519
4 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 19:: VST Loader
0 libsystem_kernel.dylib 0x00007fff5c80c252 semaphore_wait_signal_trap + 10
1 com.steinberg.cubasesoft9 0x00000001090519c2 0x107c63000 + 20900290
2 com.steinberg.cubasesoft9 0x0000000108dbe3cd 0x107c63000 + 18199501
3 com.steinberg.cubasesoft9 0x00000001090516bf 0x107c63000 + 20899519
4 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 20:: VST Preloader
0 libsystem_kernel.dylib 0x00007fff5c80c25e semaphore_timedwait_trap + 10
1 com.steinberg.cubasesoft9 0x0000000109051ac2 0x107c63000 + 20900546
2 com.steinberg.cubasesoft9 0x0000000108dbf53e 0x107c63000 + 18203966
3 com.steinberg.cubasesoft9 0x0000000108dbe704 0x107c63000 + 18200324
4 com.steinberg.cubasesoft9 0x00000001090516bf 0x107c63000 + 20899519
5 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 21:: HiPerfLogger
0 libsystem_kernel.dylib 0x00007fff5c80c25e semaphore_timedwait_trap + 10
1 com.steinberg.videoengine 0x000000012aff4e22 0x12aaef000 + 5266978
2 com.steinberg.videoengine 0x000000012b045faa 0x12aaef000 + 5599146
3 com.steinberg.videoengine 0x000000012b04605d 0x12aaef000 + 5599325
4 com.steinberg.videoengine 0x000000012aff4a2f 0x12aaef000 + 5265967
5 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 22:: FThread
0 libsystem_kernel.dylib 0x00007fff5c80c246 semaphore_wait_trap + 10
1 com.steinberg.videoengine 0x000000012aff5b4b 0x12aaef000 + 5270347
2 com.steinberg.videoengine 0x000000012af1e2df 0x12aaef000 + 4387551
3 com.steinberg.videoengine 0x000000012aff4a2f 0x12aaef000 + 5265967
4 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 23:: Video Playback
0 libsystem_kernel.dylib 0x00007fff5c80c246 semaphore_wait_trap + 10
1 com.steinberg.videoengine 0x000000012aff5b4b 0x12aaef000 + 5270347
2 com.steinberg.videoengine 0x000000012ab22a6f 0x12aaef000 + 211567
3 com.steinberg.videoengine 0x000000012ab229ae 0x12aaef000 + 211374
4 com.steinberg.videoengine 0x000000012aff4a2f 0x12aaef000 + 5265967
5 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 24:: Video Buffer
0 libsystem_kernel.dylib 0x00007fff5c80c246 semaphore_wait_trap + 10
1 com.steinberg.videoengine 0x000000012aff5b4b 0x12aaef000 + 5270347
2 com.steinberg.videoengine 0x000000012ab22a6f 0x12aaef000 + 211567
3 com.steinberg.videoengine 0x000000012ab229ae 0x12aaef000 + 211374
4 com.steinberg.videoengine 0x000000012aff4a2f 0x12aaef000 + 5265967
5 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 25:: Timer
0 libsystem_kernel.dylib 0x00007fff5c80c25e semaphore_timedwait_trap + 10
1 com.steinberg.cubasesoft9 0x0000000109051ac2 0x107c63000 + 20900546
2 com.steinberg.cubasesoft9 0x0000000108b82538 0x107c63000 + 15856952
3 com.steinberg.cubasesoft9 0x00000001090516bf 0x107c63000 + 20899519
4 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 26:
0 libsystem_kernel.dylib 0x00007fff5c816292 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff5c9dd009 _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff5c9dcbe9 start_wqthread + 13

Thread 27:
0 libsystem_kernel.dylib 0x00007fff5c816292 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff5c9dd009 _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff5c9dcbe9 start_wqthread + 13

Thread 28:: Baios Processing Thread
0 libsystem_kernel.dylib 0x00007fff5c80c246 semaphore_wait_trap + 10
1 com.steinberg.baios 0x000000010eba2515 0x10eb79000 + 169237
2 com.steinberg.baios 0x000000010eb8c584 0x10eb79000 + 79236
3 com.steinberg.baios 0x000000010eba159f 0x10eb79000 + 165279
4 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 29:
0 libsystem_kernel.dylib 0x00007fff5c80c25e semaphore_timedwait_trap + 10
1 libdispatch.dylib 0x00007fff5c69b99f _dispatch_sema4_timedwait + 72
2 libdispatch.dylib 0x00007fff5c69399e _dispatch_semaphore_wait_slow + 58
3 libdispatch.dylib 0x00007fff5c68eea3 _dispatch_worker_thread + 251
4 libsystem_pthread.dylib 0x00007fff5c9dd661 _pthread_body + 340
5 libsystem_pthread.dylib 0x00007fff5c9dd50d _pthread_start + 377
6 libsystem_pthread.dylib 0x00007fff5c9dcbf9 thread_start + 13

Thread 30:: com.apple.audio.IOThread.client
0 libsystem_kernel.dylib 0x00007fff5c80c20a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff5c80b724 mach_msg + 60
2 com.apple.audio.CoreAudio 0x00007fff33d5e8da HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned int, unsigned int, mach_msg_header_t*, bool, unsigned int) + 124
3 com.apple.audio.CoreAudio 0x00007fff33d5e84d HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, bool, unsigned int) + 45
4 com.apple.audio.CoreAudio 0x00007fff33d5b8b9 HALC_ProxyIOContext::IOWorkLoop() + 977
5 com.apple.audio.CoreAudio 0x00007fff33d5b31c HALC_ProxyIOContext::IOThreadEntry(void*) + 128
6 com.apple.audio.CoreAudio 0x00007fff33d5b05e HALB_IOThread::Entry(void*) + 72
7 libsystem_pthread.dylib 0x00007fff5c9dd661 _pthread_body + 340
8 libsystem_pthread.dylib 0x00007fff5c9dd50d _pthread_start + 377
9 libsystem_pthread.dylib 0x00007fff5c9dcbf9 thread_start + 13

Thread 31:: ASIOX Thread
0 libsystem_kernel.dylib 0x00007fff5c80c246 semaphore_wait_trap + 10
1 com.steinberg.CoreAudio2ASIO 0x000000010e2b6bd5 0x10e2a7000 + 64469

Thread 32:: MB Scanner
0 com.steinberg.mediaservice 0x000000010dfd1b19 0x10df14000 + 776985
1 com.steinberg.mediaservice 0x000000010df984e8 0x10df14000 + 541928
2 com.steinberg.mediaservice 0x000000010df854c3 0x10df14000 + 464067
3 com.steinberg.mediaservice 0x000000010df6464f 0x10df14000 + 329295
4 com.steinberg.mediaservice 0x000000010df4f62b 0x10df14000 + 243243
5 com.steinberg.mediaservice 0x000000010df422e3 0x10df14000 + 189155
6 com.steinberg.mediaservice 0x000000010df41536 0x10df14000 + 185654
7 com.steinberg.mediaservice 0x000000010df4883c 0x10df14000 + 215100
8 com.steinberg.mediaservice 0x000000010e101e99 0x10df14000 + 2023065
9 com.steinberg.mediaservice 0x000000010e0aa3cf 0x10df14000 + 1663951
10 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 33:: MB Database Writer
0 libsystem_kernel.dylib 0x00007fff5c815d8a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff5c790724 nanosleep + 199
2 libsystem_c.dylib 0x00007fff5c790586 sleep + 41
3 com.steinberg.mediaservice 0x000000010df8fe7a 0x10df14000 + 507514
4 com.steinberg.mediaservice 0x000000010dfa987a 0x10df14000 + 612474
5 com.steinberg.mediaservice 0x000000010df88eca 0x10df14000 + 478922
6 com.steinberg.mediaservice 0x000000010df8939c 0x10df14000 + 480156
7 com.steinberg.mediaservice 0x000000010df532e1 0x10df14000 + 258785
8 com.steinberg.mediaservice 0x000000010e0aa3cf 0x10df14000 + 1663951
9 libsystem_pthread.dylib 0x00007fff5c9e0ae0 _pthread_suspended_body + 229

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000010 rbx: 0x000060000189cac0 rcx: 0x0100000000000000 rdx: 0x0040000000000000
rdi: 0x0000000130d0c520 rsi: 0x00007fff32531e91 rbp: 0x00007ffee7f9c5a0 rsp: 0x00007ffee7f9c578
r8: 0x000060400007a500 r9: 0x00007fff8e2958a0 r10: 0x0000555357415640 r11: 0x00007fff32531e91
r12: 0xa3a3a3a3a3a3a3a3 r13: 0x0000000000000000 r14: 0x00007f9c9082b038 r15: 0x00007f9c9082b000
rip: 0x00007fff5baa0e9d rfl: 0x0000000000010202 cr2: 0x0000555357415658

Logical CPU: 1
Error Code: 0x00000004
Trap Number: 14
Saul
Site Admin
Subscribe To Our YouTube Channel!
Review Yamahamusicians.com on Trustpilot
Sign up to the Newsletter
Follow us on Twitter @YamahaMusicians
Follow Us On Facebook
Dowina Acoustic Guitars: Dowina Cabernet DC
Dowina Chardonnay GAC DS - Dowina Rustica GAC - Dowina Marus - Dowina Puella

Seagull S6 Original/Vintage VE2000GG Gordon Giltrap/Ashbury AG-160/Roland FA-07/Pianoteq 6 Pro/Amplitube 3.0/Apple iMac 27"/Logic Pro X/Cubase AI 9/Absynth 5/Ableton Live 9/KRK Rokit RP5 G3 Monitors
User avatar
Saul
Site Admin
Site Admin
Posts: 10411
Joined: Sun Feb 01, 2004 1:00 am
Contact:
Ireland

Re: Cubase Ai9 Elements Not Working with MacOS High Sierra

Unread post by Saul » Sat Jun 23, 2018 10:53 am

I have an update on this so thought I would share in case it helps anyone else.

After a lot of effort on Steinberg's part, checking crash logs, trying one thing after another we finally got Cubase working!

It seems to have been something to do with the VSTPlugManager.bundle which is located in the Components folder. Removing it allowed Cubase to start.

If your looking for it on a Mac you will find by going to Applications and then right click on the Cubase LE AI Elements 9.5.app or whichever version of Cubase you are running and select ‘show package contents’

Within that “package” is the contents/components folder.

On a PC it would be Program Files/Steinberg/Cubase LE AI Elements 9.5/Components/

I should mention that I had already removed all plugins previous to this so it was a plug in per se that caused the issue but the actual plug in manager or part of it.

So cubase now fires up and "seems" to work fine but we do need to find out what functionality...if any..is now going to be missing. Also what exactly is it about the VSTPlugManager.bundle that caused Cubase to crash on startup?

One other thing is Cubase no longer sees anything but the onboard audio of my Mac. So whereas before on startup it would ask which audio device I wanted to use, the onboard or the Presonus AudioBox it now doesn't ask that question and defaults to the onboard sound. Will have a poke around later and see if I can sort that one.

All in all though, great job by Stienberg on the support angle, just a shame the software seems to be a bit twitchy?
Saul
Site Admin
Subscribe To Our YouTube Channel!
Review Yamahamusicians.com on Trustpilot
Sign up to the Newsletter
Follow us on Twitter @YamahaMusicians
Follow Us On Facebook
Dowina Acoustic Guitars: Dowina Cabernet DC
Dowina Chardonnay GAC DS - Dowina Rustica GAC - Dowina Marus - Dowina Puella

Seagull S6 Original/Vintage VE2000GG Gordon Giltrap/Ashbury AG-160/Roland FA-07/Pianoteq 6 Pro/Amplitube 3.0/Apple iMac 27"/Logic Pro X/Cubase AI 9/Absynth 5/Ableton Live 9/KRK Rokit RP5 G3 Monitors
Post Reply

Return to “Music Software Forum”