MODX8 - 3 keys making a clacking sound

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aaronb
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MODX8 - 3 keys making a clacking sound

Unread post by aaronb » Thu Oct 11, 2018 10:55 pm

Hi all,

New to this forum and new to MODX. Just bought a MODX8 2 weeks ago and noticed 3 keys on the board are making a clacking noise, almost like the sound of an old electric piano. All other keys don't do this. They are the 2 lowest Ab's and the Db a 7th below middle C.
I didn't notice it at first because I had the volume up or headphones on, but when I played with the volume way low I could hear those notes making a much louder, loose key clacking sound compared to the others. They feel fine to play but are just more noisy that the others.
I'm not sure if this is a flaw or if it's anything to worry about or not.
Has anyone else had this issue? I have 30 days to exchange so I'll probably go in and try another board when I get a chance to compare.


Thanks
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Saul
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Re: MODX8 - 3 keys making a clacking sound

Unread post by Saul » Thu Oct 11, 2018 11:15 pm

First up welcome to yamahamusicians.com :)

I just went through the keys on the MODX8 and none of them are clanking in the manner you described. I specifically checked the 2 lowest Ab's and the Db you mentioned and they were fine so, unfortunately you may have to take advantage of that 30 day exchange :(

I know you said that they play fine but it is likely that this will eventually start getting on your nerves and detract from the pleasure you get playing the keyboard. If you can I would go into a store and check there but really it needs to go back.
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Re: MODX8 - 3 keys making a clacking sound

Unread post by aaronb » Fri Oct 12, 2018 1:57 am

Thanks Saul, I’m definitely going to exchange it. I’m pretty 100% certain it was brand new and never played, I bought it the day of release, and the unboxing seemed factory sealed and untouched. However I’ll be a little more cautious about getting a returned item on exchange now that it’s been a couple weeks.
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Re: MODX8 - 3 keys making a clacking sound

Unread post by pax-eterna » Fri Oct 12, 2018 2:15 am

FWIW I can confirm what Saul said no issues here so yeah, might be one to return and replace :)
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Re: MODX8 - 3 keys making a clacking sound

Unread post by mattmcmatters » Sun Oct 28, 2018 7:07 am

I've had the same issue with two separate MODX8. Different keys on each. Except mine have all been in sweet spots that I play. 5 on the first one, and then 3 on the next. I'm going in to exchange until i get one with no clanking. sounds like yamaha has a quality control issue on their hands.
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Re: MODX8 - 3 keys making a clacking sound

Unread post by Saul » Sun Oct 28, 2018 10:39 am

I would not have thought this was a widespread issue but certainly Yamaha need to be aware of it. If anyone sees mention of the problem elsewhere on the net can you please let me know?
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Re: MODX8 - 3 keys making a clacking sound

Unread post by Orien » Sun Oct 28, 2018 8:20 pm

Yes, I have a problem with five of them. They are making a clacking noise when they return to their up position. Keys from G4 to D5.
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Re: MODX8 - 3 keys making a clacking sound

Unread post by Saul » Sun Oct 28, 2018 8:34 pm

Orien wrote:
Sun Oct 28, 2018 8:20 pm
Yes, I have a problem with five of them. They are making a clacking noise when they return to their up position. Keys from G4 to D5.
Welcome to the forums Orien and thanks for letting us know.

Have you notified the dealer and sorted a replacement?
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Re: MODX8 - 3 keys making a clacking sound

Unread post by Orien » Sun Oct 28, 2018 8:59 pm

No, not yet. Waiting for another MODX8 to arrive (have one at home and other for the live gigs)...

Oh, and thank you Saul for having me. :)
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Re: MODX8 - 3 keys making a clacking sound

Unread post by Fleer » Mon Oct 29, 2018 12:15 am

Someone over at GearSlutz apparently had the same problem twice, eventually picked an open box one to be sure.
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Re: MODX8 - 3 keys making a clacking sound

Unread post by Saul » Mon Oct 29, 2018 12:29 am

Fleer wrote:
Mon Oct 29, 2018 12:15 am
Someone over at GearSlutz apparently had the same problem twice, eventually picked an open box one to be sure.
Twice :-o Thats incredibly unlucky.

I have contacted Yamaha UK and pointed them to this thread so I am sure they will be looking into it and monitoring the situation.
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Re: MODX8 - 3 keys making a clacking sound

Unread post by Fleer » Mon Oct 29, 2018 7:09 am

Thanks, Saul.
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Re: MODX8 - 3 keys making a clacking sound

Unread post by Fleer » Mon Oct 29, 2018 3:09 pm

I guess the more important question is whether a fine sounding keybed may develop these quirks over time.
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Re: MODX8 - 3 keys making a clacking sound

Unread post by aaronb » Mon Oct 29, 2018 9:22 pm

BTW, I returned mine and got a replacement that luckily has no clacking keys, at least so far. Interesting others have had this issue too. When I returned mine, the guy said he had heard of one other person having this problem too at that time.
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Re: MODX8 - 3 keys making a clacking sound

Unread post by Saul » Mon Oct 29, 2018 10:03 pm

Thanks for the update aaronb. Glad to hear the MODX you have now does not suffer from the same issues.

Unfortunate that someone else at the same dealer was having the noisy key issue though. I wonder if we can find out what is causing it :think:
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