Unable to Get an Activation e-mail from Korg Users forum

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Basspig
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Unable to Get an Activation e-mail from Korg Users forum

Unread post by Basspig »

Back in January, I signed up for the Korg Users forum. They have this activation e-mail process where you wait for the e-mail and then click a link in that to activate your account.

Well it's been two weeks and still no e-mail. Checked the spam filters every day, too.

Wrote them several times and never got a reply.

Then this evening I wrote the webmaster and that bounced:

"Sorry, we were unable to deliver your message to the following address.

<webmaster@korgforums.com>:
550: 5.4.1 Recipient address rejected: Access denied. AS(201806281) [DM3NAM03FT014.eop-NAM03.prod.protection.outlook.com]
"

It appears to be an active forum, but no one is monitoring e-mails, so there's no one to fix the activation problem.

Does anyone know of a way to contact the administrators such that they'll receive my request to join?


Best Regards,
Mark
-----------------------------------
Kurzweil K2600RS, K2500RS, PC2RO, ExpressionMate Ribbon
Roland A80, Peavey PC1600, Yamaha FS1R, Motif Rack XS, Montage 8, Korg Kronos 2

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Re: Unable to Get an Activation e-mail from Korg Users forum

Unread post by Saul »

Korgforums is hosted by Korg USA but I think it is still run independently.

Try this email sharp@korgforums.com
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Re: Unable to Get an Activation e-mail from Korg Users forum

Unread post by Basspig »

That was the first e-mail I used. I sent them a request to look into the problem three times in the past two weeks, but never got a response.
Best Regards,
Mark
-----------------------------------
Kurzweil K2600RS, K2500RS, PC2RO, ExpressionMate Ribbon
Roland A80, Peavey PC1600, Yamaha FS1R, Motif Rack XS, Montage 8, Korg Kronos 2

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Re: Unable to Get an Activation e-mail from Korg Users forum

Unread post by Saul »

I will post on their forum and find out exactly who you are supposed to contact. Hang in there! :)
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Re: Unable to Get an Activation e-mail from Korg Users forum

Unread post by Basspig »

Much appreciate that you're going out of your way to inquire about why the activation e-mail hasn't arrived in 2 weeks and why e-mails to webmaster bounce. Looks like some human intervention is needed to fix whatever it is.

I got the activation for Karma Labs within minutes of signing up. Some forums never seem to send it, such as Sony and Korg Users.
Best Regards,
Mark
-----------------------------------
Kurzweil K2600RS, K2500RS, PC2RO, ExpressionMate Ribbon
Roland A80, Peavey PC1600, Yamaha FS1R, Motif Rack XS, Montage 8, Korg Kronos 2

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Re: Unable to Get an Activation e-mail from Korg Users forum

Unread post by Basspig »

Still haven't gotten that activation e-mail. It's been almost 3 weeks now. I've decided to keep the Kronos. A friend of mine keeps pressuring me to return the Montage. Maybe he's right.

I could trying registering another account, but I suspect I'll get the same result.

I couldn't register another account because it said the e-mail belongs to a registered user.

I tried contacting other moderators. I noticed that everyone is from the UK or AUS. Maybe the forum blocks people in the USA?

UPDATE:

My e-mail to the other moderator bounced. "No MX record exists" type error. Either they're blocking all US traffic, or their e-mail servers are mis configured. I guess they really don't want any new members.

Any other discussion groups that are Korg centric that I can try?
Best Regards,
Mark
-----------------------------------
Kurzweil K2600RS, K2500RS, PC2RO, ExpressionMate Ribbon
Roland A80, Peavey PC1600, Yamaha FS1R, Motif Rack XS, Montage 8, Korg Kronos 2

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Re: Unable to Get an Activation e-mail from Korg Users forum

Unread post by Saul »

Well here's an odd thing. There was one reply to that question I posted about your registration. I didn't receive a notification.

It was from a guy with user name karmathanever and apparently he is the admin. He asked me to pm him your details and he would activate your account.

Only I cannot do that because they have DEACTIVATED my account 8O

There are some very strange things going on with that forum. :think:

If I were KORG I think I would be looking to support a fairer more open forum. They host the forum on their US servers after all.

It's a shame we don't have more KRONOS users here. If I owned a KRONOS I would probably start my own forum.

Sorry I wasn't able to be more help :(
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Re: Unable to Get an Activation e-mail from Korg Users forum

Unread post by parametric »

Saul wrote:
Thu Feb 13, 2020 9:55 am
There was one reply to that question I posted about your registration. It was from a guy with user name karmathanever and apparently he is the admin. He asked me to pm him your details and he would activate your account.
Only I cannot do that because they have DEACTIVATED my account 8O
THAT is disgusting.

Since the rise of the internet, I've noticed that many manufacturers have adopted a "Cavalier" attitude to

their customers with regard to Technical Support.

Closing their OWN support desks, they cynically set up "Forums" (which may or may NOT be visited by official

technical reps) where customers can "support themselves" :x (Whilst strenuously hiding any avenues of

communication to themselves) :roll:

This is an INSULT to anyone who has just spent around four grand on a board, and I'm sorry to say it seems to

be worse in the US than here . .

I'd like to hear Korg's defence of this stance (unless it's just the the "old chestnut" of SAVING MONEY) :roll:

parametric :x
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Re: Unable to Get an Activation e-mail from Korg Users forum

Unread post by Saul »

Yeah, not a nice way to treat people for sure.

Korgforums is owned by Irish Acts Recording Studio but hosted by KORG USA. I remember discussing it when I visited KORG in 2015.

I am just mystified firstly as to why they are not responding to someone wanting to register and second why they deactivated my account? I never go there promoting this forum. So just not sure what their reasoning is :confusion-confused:

I answer all emails to me about registration problems on this forum. Thankfully there are not many but it is crazy to ignore people who are looking for help and wanting to become part of your community.

I just wish we had more KORG owners on our forum. Then people would not need to go anywhere else.
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Re: Unable to Get an Activation e-mail from Korg Users forum

Unread post by Basspig »

Wow, something really odd must be going on there!

The thing that struck me odd was all the mods are in the UK. Not a single USA based person.

Maybe I'll write a message to Korg's corporate HQ and ask them why the forum they host does not allow USA based users to register.

It's obvious that they are the "Facebook" of Korg, as the traffic there is tremendous. Likely I could get all my answers in on day with the volume of traffic that they have and the number of posts.
Best Regards,
Mark
-----------------------------------
Kurzweil K2600RS, K2500RS, PC2RO, ExpressionMate Ribbon
Roland A80, Peavey PC1600, Yamaha FS1R, Motif Rack XS, Montage 8, Korg Kronos 2

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Re: Unable to Get an Activation e-mail from Korg Users forum

Unread post by Saul »

The admin that responded to me has his location set as Australia.

Yes maybe an email to KORG USA might be in order. The forum admins are certainly not doing the brand any favours at the moment!
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Re: Unable to Get an Activation e-mail from Korg Users forum

Unread post by Basspig »

I also e-mailed Irish Acts through their webpage. Got a confirmation of my message, and waiting to see if any live person responds.

I will try to contact Korg next....
Best Regards,
Mark
-----------------------------------
Kurzweil K2600RS, K2500RS, PC2RO, ExpressionMate Ribbon
Roland A80, Peavey PC1600, Yamaha FS1R, Motif Rack XS, Montage 8, Korg Kronos 2

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Re: Unable to Get an Activation e-mail from Korg Users forum

Unread post by Basspig »

It's been a few days, and no reply from anyone at Irish Acts and no reply from Korg.

It's a pity, because it looks like it's the only active Korg forum where there is regular traffic and activity.
Best Regards,
Mark
-----------------------------------
Kurzweil K2600RS, K2500RS, PC2RO, ExpressionMate Ribbon
Roland A80, Peavey PC1600, Yamaha FS1R, Motif Rack XS, Montage 8, Korg Kronos 2

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Re: Unable to Get an Activation e-mail from Korg Users forum

Unread post by Saul »

Maybe they are happy with the members they have and simply not accepting any new members? Or perhaps they are restricting member applications to certain countries? All seems just a bit weird to me :think:
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Re: Unable to Get an Activation e-mail from Korg Users forum

Unread post by Basspig »

That's what I was thinking, but at least they should put a notice up to that effect. But I can't imagine a company who's instruments are used worldwide, restricting access to the help forums to only the UK area. Doesn't make sense.
Best Regards,
Mark
-----------------------------------
Kurzweil K2600RS, K2500RS, PC2RO, ExpressionMate Ribbon
Roland A80, Peavey PC1600, Yamaha FS1R, Motif Rack XS, Montage 8, Korg Kronos 2

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