MODX8 Keybed issues

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dr88keyz
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Re: MODX8 Keybed issues

Unread post by dr88keyz »

Hi Saul, I spoke with the Yamaha service center and he said just bring my MODX8 in even though I haven't heard from Yamaha tech as yet. All I need is my receipt to show it's still under warranty. I need to use it on Saturday (otherwise I would've taken it in today), so I plan to take it in on Monday and he thinks, barring no parts needed, I should have it back in a couple days... fingers crossed.

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Saul
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Re: MODX8 Keybed issues

Unread post by Saul »

Ok, that's a good result...well it will be if they manage to sort it out and get it back to you quickly.

Keep us posted on progress etc?
Saul
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drkbay
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Re: MODX8 Keybed issues

Unread post by drkbay »

Hi Saul. Sorry for the delay in responding .Here is my info :

(edited by admin to remove personal details)

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Saul
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Re: MODX8 Keybed issues

Unread post by Saul »

Hi Derek. Thanks for the details. I have them now :)

I have edited them out of your post just so you don't end up with a load of spam phone calls etc (Y)

I will get onto Yamaha and see where we are with it.
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drkbay
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Re: MODX8 Keybed issues

Unread post by drkbay »

Much THANKS , Saul!! :D

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Saul
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Re: MODX8 Keybed issues

Unread post by Saul »

I have passed your details to one of my contacts at Yamaha USA and he is looking into it. Hopefully have an update for you soon, although they may contact you directly. :)
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drkbay
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Re: MODX8 Keybed issues

Unread post by drkbay »

Saul , Once again , THANK YOU!!!

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drkbay
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Re: MODX8 Keybed issues

Unread post by drkbay »

Hey Saul. I heard from Yamaha today and I am set to bring in my MODX to a service center TOMORROW Thanks to YOU!! :clap: :clap: :D

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Saul
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Re: MODX8 Keybed issues

Unread post by Saul »

That's such good news Derek!

Do keep me posted on progress?
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dr88keyz
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Re: MODX8 Keybed issues

Unread post by dr88keyz »

Hi Saul, I'm happy to report I picked up my MODX8 earlier today and all is great! It turns out there was an insulation pad on the main circuit board which came loose and got into the keybed (see pic here showing where in the keybed and the actual insulation pad). A new pad has been put in place and properly secured.

Otherwise, there were no other concerns/issues observed when the synth was checked.
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Saul
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Re: MODX8 Keybed issues

Unread post by Saul »

Thanks for the update Derek. Fantastic to see you got it sorted. Also very useful for anyone else with a similar problem. They will be able to check that for themselves :)
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