Yamaha Guitar Group Announces Corrective Action Required to Eliminate Overheating During Charging in Line 6 Relay G10 Wireless Products
Consumers are advised to immediately stop using these products until they register with YGG and download the firmware update which will eliminate the overheating issue
We have known for some time now that there has been a problem with the Line 6 G10 products. The issue surrounds the overheating during charging which of course could potentially lead to a fire, the consequences of which could be dire.
Luckily your G10 will be fine, it just needs a little tweak which can be done via a software update. So no need to return it to your retailer or Yamaha.
The transmitters, which connect to an electric guitar to enable wireless connectivity, are charged by plugging them into a companion receiver, Line 6 and Yamaha THR Wireless Amplifiers, as well as a standalone Line 6 Relay G10T USB, Charging Cable.
In four reported cases, the battery inside the G10 transmitter overheated during charging, adding pressure on the housing mechanism. In extreme cases, this behavior caused the top of the unit to break and separate.
There have been no incidences of overheating in the company’s wireless-enabled amps themselves, including Line 6 Spider V guitar amplifiers, as well as the new Yamaha THR30II Wireless and THR10II Wireless Amps.
Consumers who purchased a Relay G10, Relay G10S, and Relay G10T Wireless product prior to February 2020 are being advised to immediately stop using these products until they register with YGG and download the firmware update which will eliminate the overheating issue. Consumers are being asked to register for the firmware update at http://www.line6.com/g10recall or by calling toll free 877-865-4636 and entering the unique serial number found on the G10T component. Once they do this, they can download the firmware update.
Consumers who have the Line 6 Relay G10T USB Charging Cable are being asked to cut the cable, take a picture of the cut charging cable and send the picture to YGG. Upon receipt, YGG will provide a full refund in the form of a PayPal payment.
For more information about the required firmware update and other related concerns, please call YGG Customer Service at 877-865-4636 or visit https://line6.com/g10recall/